Thank you for shopping at inyarose. We value your satisfaction and strive to provide you with the best online shopping experience. If, for any reason, you are not completely satisfied with your purchase, we sincerely offer a refund policy to ensure your peace of mind.
To initiate a refund, please follow these steps:
- Contact our customer support team at [email address] within the specified time frame to request a refund.
- Provide the necessary details, including your order number, the reason for the refund, and any supporting documentation or evidence if required.
- Our customer support team will review your request and guide you through the refund process.
Depending on the circumstances, you may be eligible for one of the following refund options:
- Full Refund: The total amount paid will be refunded to your original payment method.
- Partial Refund: A portion of the amount paid will be refunded based on the condition of the returned item.
- Store Credit: Instead of a monetary refund, you may opt for store credit, which can be used for future purchases on our website.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. The refund will be processed within 10 days of approval and will be credited to your original payment method.
If 15 business days have passed since the approval of your return and you have not received your refund, please contact us at firstname.lastname@example.org, and we will investigate the issue promptly.
Please note that we reserve the right to refuse refunds or exchanges on any items that have been used, damaged, or are not in their original condition or packaging. Additionally, any items that are returned after the 30-day return period or 14-day cooling off period (for EU customers) will not be eligible for a refund or exchange.
Thank you for choosing our online store for your intimate pleasure needs. If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact us.